Contact us by Email, Online Form or Telephone

We take our customer care very seriously. While our aim is to make our web site easy to understand, and navigate we know there are times when you may need a bit of assistance.

Come and visit us at our plant located just minutes from downtown Pittsburgh, we also offer tours of our facility. Below is a map so you can find us easier.

We have provided a number of ways for our Customer Service team to help you:

• Email
• Online Form
• Telephone

Email:

For service inquiries or assistance:
Doug Dawson, Customer Service Manager

For customer support or assistance:
Doug Dawson, Customer Service Manager

We will respond to you within 24 hours, during regular business hours. All email correspondence is completely confidential. MarketPlace Direct customers may also use our telephone number to contact a customer service representative during regular business hours:

Online Form:

Please send any specific information about your request so we can direct it to the appropriate people:

Telephone:

Live Customer Service Representatives

(412) 771-6650
Monday to Friday   8:00am to 4:45pm (EST)

Saturdays, Sundays and federal holidays please leave a message.  A customer service representative will contact you within 24 hours of the first business day.

Fax:

(412) 771-6744

Send your inquiries to:

MarketPlace Direct
Attention: Doug Dawson, Customer Service Manager
One Sexton Road
McKees Rocks, Pennsylvania 15136