CENTRIA Architectural Systems is an international supplier of building products. They have a sales force located around the world and it is the responsibility of Ms. Julie Pawuk, Advertising and Public Relations Manager, to supply marketing collateral to these sales people accurately and on time. With the help of MarketPlace Direct, this task is accomplished on a daily basis.
Prior to joining MarketPlace Direct, the fulfillment process was handled by a company that was not web based and not fully automated. It was very difficult to get accurate inventory of existing product and this led into a problem with lead times on when to request the printing of these products. Getting accurate inventory balances always took time and accuracy of shipments and assembly of kits was an issue.
"My demand for materials is constant and complicated. MarketPlace Direct has set us up with the on-line capabilities that meet our deadlines and save us time and money. . . .that’s what I call win-win. I am able to look at the detail of who is ordering material and who is driving the cost of the department. It has been an eye opener to see all of the detail and I have been able to make cost saving business decisions with the increased information that is now available to me day or night."
CENTRIA is a world leader in the manufacture of metal building products and systems for non-residential walls, roofs and electrical cellular floors. They have a global network of owners, architects, engineers, contractors, distributors, customers and sales representatives that need to receive a variety of samples and materials in a systematic and cost effective way.
CENTRIA operates from three locations in the United States. Staff in these key locations distributes sales and marketing items in a variety of combinations to their global network daily. CENTRIA has a library of documents, booklets, brochures, samples and promotional items that need to be stored and shipped on demand. These needs are real-time and the logistics are complicated.
The MarketPlace Direct serves as the front and back end fulfillment provider. Our Xact Order Software… “gets it right everytime” by providing a customized on-line store that looks and feels like an internal CENTRIA Department. This environment makes it easy for authorized staff to check the availability of inventory, place orders, and track shipments from their desktops 24/7.
The MarketPlace Direct supported by the Xact software system has helped CENTRIA stay on the cutting edge of the highly competitive non-residential global construction industry.
